SOCIAL ENGINEERING

Techniques related to social engineering and how to use them in ethical hacking services.

According to Ross J. Anderson, Social engineering refers to psychological manipulation of people into performing actions or divulging confidential information. A type of confidence trick for the purpose of information gathering, fraud, or system access, it differs from a traditional "con" in that it is often one of many steps in a more complex fraud schem.

You can find more details in Wikipedia